AU Citizenship Test ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website at aucitizentest.com and our study app at app.aucitizentest.com.
1. Information We Collect
We collect information you provide directly to us, such as your email address when you create an account or contact us for support. We also collect usage data automatically, including pages visited, time spent on the site, quiz results and progress, device type and browser information, and approximate geographic location (country level only). We do not collect your full name, address, phone number, or any government identity documents.
2. How We Use Your Information
We use the information we collect to provide and improve our educational service, save and sync your study progress across devices, send you service-related emails (such as account confirmation), analyse usage patterns to improve content and user experience, and process payments securely through our payment provider. We do not sell your personal information to third parties.
3. Cookies and Tracking
We use essential cookies to keep you logged in and remember your preferences. We also use analytics cookies (via Google Analytics) to understand how users interact with our service. You can disable cookies in your browser settings, but this may affect some features of the service. We do not use advertising cookies or serve targeted ads.
4. Payment Information
Payments are processed by our third-party payment provider. We do not store your credit card number, bank account details, or other sensitive financial information on our servers. All payment transactions are encrypted using industry-standard SSL technology.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and delivering our service (such as cloud hosting and analytics providers), and with law enforcement or government authorities if required by law. All service providers are contractually obligated to handle your data securely and only for the purposes we specify.
6. Data Retention
We retain your account information and study progress for as long as your account is active. You may request deletion of your account and associated data at any time by emailing hello@aucitizentest.com. We will delete your data within 30 days of your request, except where retention is required by law.
7. Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, or destruction. Our systems use HTTPS encryption for all data in transit. However, no internet transmission or electronic storage system is completely secure. If you believe your account security has been compromised, please contact us immediately.
8. Children's Privacy
Our service is intended for users aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete that information promptly.
9. Your Rights
Under Australian privacy law (Privacy Act 1988), you have the right to access the personal information we hold about you, request correction of inaccurate information, and request deletion of your information. To exercise these rights, please contact us at hello@aucitizentest.com. We will respond to your request within 30 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our service after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@aucitizentest.com.